Refund & Cancellation Policy
Two parts to every price
Your payment has two parts: (1) government charges — stamp duty and any registration/notary fee, which are statutory pass-throughs we pay to the government / SHCIL / notary on your behalf; and (2) our service fee for drafting and facilitation. Refunds are handled differently for each.
Our service fee — refundable before work starts
If you cancel before we begin drafting, your service fee is fully refunded. If drafting is done but the document has not yet been e-stamped/executed, a partial refund applies (we deduct for work completed). Once the document is e-stamped, signed or notarised, the service fee is non-refundable.
Government charges — as per government rules
Stamp duty, registration and notary fees, once paid to the government/SHCIL/notary, are generally non-refundable and are governed by the relevant government refund rules — not by us. We will help you raise a government refund request where one is permitted.
Free re-draft if the mistake is ours
If a document is incorrect due to our error, we will re-draft and re-process it at no additional service fee. Errors arising from incorrect details you provided are corrected on a fresh order.
How to request a refund
Message us on WhatsApp or email with your order details. Eligible refunds are returned to your original payment method within 5–7 business days.
⚠️ Draft policy
This is a starting draft to be finalised (with exact partial-refund slabs and timelines) and reviewed by an advocate before launch.